Hospitality Sales

In a hospitality venue, selling starts on the table plan: you choose a table, enter the order, send it to the bar or kitchen and, when the guest asks for the bill, charge the table. The screen opens after you log in with your PIN (see Log In); the shift must be open (see Working Day).

This page describes working with tables and orders. Editing items, the buyer, discounts, payment methods, advances and proforma invoices are described on the Issuing Receipts page, because they work the same on both sales screens.

Table plan

Table plan

At the top of the screen are the venue's sectors (for example Hall, Terrace, Bar) — click a sector to show its tables. Click a table to open the order screen for that table. A table that another waiter is serving can be opened only with the Allow access to all tables permission.

Buttons at the bottom of the screen:

Button	What it is for
FAST ORDER	A receipt without a table, for example for guests who pay right away at the bar.
KITCHEN	A view of the kitchen screen (if the venue has a kitchen display).
TRANSFER TABLE	Moving all orders from one table to another.
HAND OVER TABLE	Passing responsibility for a table to another waiter.
LOG OUT	Back to the PIN screen so another employee can log in.

Reading a table

Each table shows its name and, if it has orders, the total amount.

Table appearance	Meaning
Light, transparent surface	The table is free.
Semi-transparent color with a guests icon in the corner	A guest has checked in, but the table has no orders yet.
Solid color	The table has orders.
White badge with initials in the corner	The table is yours.
Gray badge with initials in the corner	Another waiter is serving the table (the initials show who).
Blue blinking badge with a QR icon (with several orders, it alternates with their number)	Guests sent QR menu orders that are waiting for approval.
Green check mark in the corner	The kitchen has finished the order for this table.

Occupied table: order amount and the waiter's initials

Table menu

Long-press a table (or click and hold it for about a second):

• when the kitchen has finished the order, the long press removes the ready mark (Confirm Ready) — do it once you have taken the order to the guest;
• when the venue uses table check-in or QR ordering, the long press opens the table menu with Confirm Ready, Check In / Check Out and QR Ordering (see Orders: QR Ordering and Delivery).

Fast order

FAST ORDER opens a receipt that is not linked to a table. Add the items and charge right away — a fast order is not kept on a table.

Availability

The button works only for employees whose user group has the Allow fast order permission.

Order screen

Order screen for a table

Part of the screen	What it is for
G1–G4 (top left)	Guests at the table; each guest has their own bill.
⋮ menu	Add items, New segment, Split receipt, Cancel all.
Rounds	The table's orders, the newest at the top.
Buyer, Sum, Discount, To pay	The buyer and the amounts of the selected guest's bill.
DETAILS, CARD, CASH	Charging — see Issuing Receipts.
Drinks, Food, Other tabs	Item types.
Categories and item buttons	Picking items.
BACK	Back to the table plan (or to the PIN screen, if the user group's When going back from Order interface setting is Log out).
ORDER	Sending a new round to the bar and kitchen.

Adding items

Choose the type (Drinks, Food or Other), then the category, and click the item button. Each click adds one unit to the new round.

For items without a button, open the ⋮ menu and choose Add items. You search for items by name, code, barcode or GTIN, and set the quantity with the − and + buttons. Click CONFIRM to add them to the bill.

Adding items by search

If a barcode scanner is connected to the register, scan the item (a barcode with at least 8 characters) — it is added to the bill.

Sending the order

When you have entered the order, click ORDER. The new round is sent for preparation:

• order slips are printed on the bar and kitchen printers, according to each item's Print to setting (see Printers);
• dishes appear on the kitchen display, if the venue has one;
• the round is kept on the table, waiting to be paid.

Sending an order does not issue a receipt — the receipt is issued only when the table is charged. What is shown next (the table plan, the same table or the PIN screen) depends on the user group's After issuing order setting.

Rounds on the table

The table's bill shows all rounds, the newest at the top:

• the new round is titled ORDER and has a CANCEL button — until you send it, you can change it;
• sent rounds show their number and sending date and time (for example #1 · 10 Oct 18:42) and a DELETE button;
• rounds sent by another waiter show their initials (click to see the full name), and rounds sent through the QR menu show a QR icon.

New segment

New segment (⋮ menu) inserts a separator line into the round you are entering. Everything you add after it is printed on the order slip below the line — this way you can tell the kitchen, for example, that the main course comes after the starter. The same item added after the line becomes a separate item. Choosing New segment again at the same place removes the line.

Guests at the table

The G1–G4 labels are guests at the same table. Select the guest before entering the order — the round belongs to the selected guest. Charging and amounts always apply to the selected guest, so guests can pay separately.

You cannot change the guest while the new round has items — send it or cancel it first.

Pricelist

If the venue uses several pricelists (for example special prices for the terrace or for an event), the order screen has a button with the name of the current pricelist at the bottom (by default PRIMARY); on a phone, it is the tag icon at the top. Click it to choose another pricelist for the bill. If a buyer has a pricelist assigned, it is applied automatically when you select the buyer on the bill.

Availability

Choosing a pricelist is available when the Pricelists module is turned on.

Editing items

Click an item on the bill to change its quantity, price or discount, add a comment, exempt it from tax or delete it. In hospitality, comments are predefined (for example "no ice") — you choose them from the list or add a new one with the ADD button.

Items in sent rounds have fewer options, and some require a permission. All options and the differences are described on the Issuing Receipts page.

Charging a table

1. Open the table and select the guest (if there are several).
2. Check the bill: click items if you need to change something, and add a buyer or a discount if needed.
3. Click CASH, CARD or DETAILS (see Issuing Receipts).

The receipt is issued and printed, and that guest's rounds are removed from the table. You can also charge a table with no sent rounds right away, without sending the order — the order slips are then printed together with the receipt.

Warning

While the selected guest has sent rounds and you have added new items, the CASH and CARD buttons are unavailable. First send the new round with ORDER or cancel it, then charge the table.

Separate payments

When the guests at a table pay separately but everything was ordered for one guest, use Split receipt:

1. Open the ⋮ menu and choose Split receipt.
2. Click the items one guest is paying for. A selected item is marked in its full quantity; use the − and + buttons to select fewer units.
3. Charge the selected items right away with CASH, CARD or DETAILS — a separate receipt is issued only for them. Or move them to another guest: click G1 - TRANSFER TO and choose the guest.
4. Close split mode with the ✕ button.

Selecting the items one guest pays for

Note

Split receipt is available when the table has sent rounds and the new round is empty.

Moving and handing over a table

Transfer table

When guests move to another table, move all the orders:

1. On the table plan, click TRANSFER TABLE.
2. Click the table you are moving the orders from, then the table you are moving them to.
3. Confirm the transfer.

If the destination table is occupied, the orders are merged with the orders on it. If another waiter is serving the destination table, the app asks for their PIN (unless you have the Allow access to all tables permission). Click TRANSFER TABLE again to cancel.

Transfer mode: the source table is highlighted

Hand over table

When a waiter finishes their working day but the guests stay, hand the tables over to a colleague:

1. On the table plan, click HAND OVER TABLE.
2. Click the table you are handing over.
3. Choose the waiter and click CONFIRM.

The orders stay on the same table — only the waiter in charge of it changes. You hand over all your open tables at once when you clock out (see Working Day).

Cancelling orders

What you cancel	How	Permission
The new round (not sent yet)	CANCEL in the round's header	Allow order canceling (without it, delete the items one by one)
A sent round	DELETE in the round's header	Allow order canceling
One item from a sent round	Click the item → Delete item	Allow order item canceling
All orders on the table	⋮ menu → Cancel all	Allow order canceling

A cancellation slip is printed for cancelled items from sent rounds, so the bar and kitchen know not to prepare them.

Warning

Cancel all cancels all rounds on the table, for all guests — both new and already sent.

Kitchen

If the venue has a kitchen display, the cooks see the kitchen orders on it. The KITCHEN button on the table plan opens a view of that screen from the register. Everything about the kitchen display is described on the Kitchen Display page.

Working on a phone

On a phone (for example, a waiter entering orders at the table):

• on the table plan, Kitchen, Transfer table and Hand over table are in the ⋮ menu in the top right corner, while FAST ORDER and LOG OUT stay at the bottom of the screen;
• on the order screen, you open the bill with the list button in the bottom right corner or by swiping from the left edge;
• Log out is in the ⋮ menu on the order screen.

Table plan on a phone

A waiter's phone is registered as a Remote Ordering Device (see Devices).

Editing the table plan and buttons at the register

The owner or a manager can change the layout directly at the register:

• Table plan — the pencil at the top of the table plan turns on edit mode: you add, move and change tables and sectors;
• Item buttons — the pencil on the order screen turns on editing of the category and item buttons.

This requires access to the Table Plan Settings or Sales Interface Settings page in Administration. The same settings are also available in Administration (see Settings).