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Log In
You log in to Konty POS on two levels:
- venue account (email and password) — once, on every new device;
- employee PIN — every time someone starts working at the register. Each employee has their own PIN, so receipts and reports show who did what.
Logging in with your PIN
Once the venue account is logged in on the device, the app opens with the PIN screen.
- Enter your PIN (with the on-screen buttons or the keyboard).
- Click LOG IN (or press Enter).
PIN login screen
After you log in, the sales screen opens (in hospitality, the table plan). Depending on your user group's settings, Administration or, in hospitality, the order screen can open instead. A wrong PIN shows the message "PIN not valid.".
Logging in with your PIN starts your working day — your working time is counted from that moment (see Working Day). PIN login also works without the internet.
You assign employee PINs in Administration (see Users). The PIN you entered in the Administrator PIN field during the first venue setup is the administrator PIN — do not share it with employees.
When employees change at the same register
| Action | When to use it | What happens |
|---|---|---|
| Log out (main menu) | A short break; another employee takes over the register. | Back to the PIN screen. Working time keeps running. |
| Clock out (Working Day) | The end of your working time. | The end of your working time is recorded and you are logged out. |
| Manager logout (⋮ menu on the PIN screen) | The device is no longer used for this venue. | The venue account is logged out of the device. |
First login on a new device
On a device where the venue account is not logged in yet, the Login screen opens:
- In the drop-down menu in the top right corner, choose the country USA — the international, English-language version of Konty. This connects the app to its server.
- Enter the venue account's Email and Password.
- Click LOG IN, then log in with your PIN.
Logging the venue account in on a new device
If the venue setup is not finished, the app continues the initial setup from the step where you stopped. No account yet? Click the Don't have an account? link below the LOG IN button (see Registration).
Logging the account in requires an internet connection.
Logging the account out of the device
On the PIN screen, open the ⋮ menu (top right) and choose Manager logout. The device returns to the Login screen. Logging out requires an internet connection.
Log the account out when the device will no longer be used for your venue, or when you move it to another venue.
If login fails
| Problem | Solution |
|---|---|
| "PIN not valid." | Check the PIN; if you forgot it, a manager changes it in Administration. |
| The account is not found although the email and password are correct | Check the country selected in the top right corner of the Login screen — the account exists only on the server of the country where it was registered. |
| "Not allowed while in offline mode!" | Logging the account in requires the internet — connect the device. PIN login works without the internet. |
| Forgotten account password | Contact Konty support. |